Hate Mail to Barnes and Noble
I sat down with my laptop to do a ton of work at Barnes and Noble on Sunday morning, assuming that they had free wireless internet (this is 2006, right?), only to be confronted with a "please pay ATT Wireless $3.95 for two hours" page. I can go to my local ice skating rink and get free wireless, so why would such a progressive bookstore be asking for such a steep rate? I was very irritated, especially because I had dragged a 1.5 year old in there with me and all my crap to do some work. I bitched about it at work and found that lots of people knew about this and NOBODY liked it. Of course, the only way to initiate change is to let people know. Here's a copy of my complaint form to B&N. Wake up!
"I was very disappointed to find out that your store in College Station, TX charges for wireless internet. I lugged my child and laptop in there for coffee and to buy a magazine and get some work done when I found out that it costs almost 4 dollars for two hours of access. I (and everyone else) am already paying for internet at home and I'm not going to pay more, especially when I can get it for free at almost every other business I go to. I packed up my child and laptop and went to Coffee Station instead and spent my money there. I also was telling people at work and in my neighborhood about this situation and they said that even DAIRY QUEEN has free wireless internet. Please quit charging for it so that I may go back to your store and spend my money while doing my work and not feel like I'm getting ripped off. You'll attract far more customers that way than charging for it."
I feel bad for airing my complaint to everybody, but it was very annoying to drive there, drag everything in, then have to do it all over again to go to a place with coffee and free internet. Let's hope they open up their access and quit charging for what's free everywhere else and losing business over it. I know it'll change someday soon anyway, but the sooner the better.